It is strongly recommended that you use the Elanra MKII on the appropriate therapeutic setting for at least 6 months. Changing settings often will not acheive the best result. Some people find benefit very quickly and with others it can take months. Everybody is different.

The MKII will make a faint whispering sound, which may be audible in a very quiet room. Sound levels may be reduced by repositioning the unit or decreasing the ion output.

Yes, but the MKII starts to produce its beneficial negative ions of Oxygen when you turn it on, and requires approximately 5 minutes to ionise an average size bedroom. We recommend you turn on your Ioniser as you prepare to get into bed. Keep it on for the duration of each sleep period. Turn it off when you wake to go about your day. The Ioniser does not need to be left on if there is no one in the room.

Yes, but if they don’t glow it doesn’t necessarily mean that your unit is not working. The glowing needles vary with the environmental conditions, 
e.g. humidity.

That is part of our patented technology that produces the small negative ions of Oxygen.

Approximately 1200 hours or 3-4 months if the user uses the Elanra MKII an average of 8 hours a day.

You can purchase Elanra needles direct via the ELANRA website<, or contact our office by phone and by international post.

You have accidently separated the needle from the needle collar, all you need to do is simply push the pieces back together again (blunt end first).

Yes, but no less than 2.

Yes, however it is best to use pliers and correct the bend as best as possible. Alternatively, remove the bent needle and replace or go without.

For privacy reasons we cannot give out contact details, but on the Elanra Reviews website there are many testimonials of how the product is used by other customers.

The MKII unit has a 2 meter therapeutic range and air cleans up to 75 square meters, operates on mains power and has more variety of settings for strength of ion output. The portable unit can operate on mains power, battery power for travel and comes with a mountable car kit. The portable unit has a 1 meter therapeutic range and air cleans up to 25 square metres.

Possible Causes:
1) The ion output may be up too high for your circumstance (refer to your instruction booklet or contact your local Elanra representative).
2) Your Elanra is to close to something metal, i.e. a clock or lamp and the ions are earthing (the metal object is interacting with the unit) resulting in the tick tick sound.
3) Weather changes can make this happen if there is high moisture levels in the air.
Solution: Reposition your Elanra or remove metal objects or decrease the ion strength output.

Your Elanra will tell you when it’s time to replace the needles. The green light on the display panel on the front of your ioniser will change to orange. We recommend you change the needles at this point. If the indicator remains on orange too long, it will turn to red and you will not be receiving the therapeutic benefits intended with this device.

Yes, please read the instructions for changing needles on the THIS WEBSITE, in the instruction manual or on the card attached to your new replacement needles.

Remember that the Elanra MKII removes pollution from the air. This pollution is classified in two areas:
1) Brown fallout is usually industrial pollutants like sulphur oxides, etc.
2) The black fallout is usually petrol carbons, i.e. car and truck exhaust fumes.
Solution: Spray the recommended cleaning fluid (blue based window cleaner) onto a soft clean cloth, NOT directly onto the machine, and gently wipe the outside of the machine to remove the discolouration.