We suggest to check the battery cover as it may not have been replaced correctly.

The device may need cleaning. The build-up of dust may be making the device work harder. Use a cotton bud to clean around the needles (when power is OFF) so that the socket is clean. Alternatively, try reducing the Ion Output settings, as they may be too high for the environment for which you are in.

Yes you can leave the battery on, but it is advised that the battery is removed when using mains power.

Any standard 9V battery can be used

The needles are part of our patented technology that produces the small negative ions of Oxygen.

Needles last approximately 1200 hours or 3-4 months if the user uses the Elanra MKIII an average of 8 hours a day.

You can order them by web, phone or post.

You have accidently separated the needle from the needle collar, all you need to do is simply push the pieces back together again (blunt end first).

Yes, but no less than 2.

Yes, however it is best to use pliers and correct the bend as best as possible. Alternatively, remove the bent needle and replace or go without.

For privacy reasons we cannot give out contact details, but on the Elanra Reviews website there are many testimonials of how the product is used by other customers.

The MKII unit has a 2 metre therapeutic range and air cleans up to 75 square metres, operates on mains power and has more variety of settings for strength of ion output. The portable unit can operate on mains power, battery power for travel and comes with a mountable car kit. The portable unit has a 1 metre therapeutic range and air cleans up to 25 square metres.

Possible Causes:
1) The ion output may be up too high for your circumstance (refer to your instruction booklet or contact your local Elanra representative).
2) Your Elanra is too close to something metal, i.e. a clock or lamp and the ions are earthing (the metal object is interacting with the unit) resulting in the tick tick sound.
3) Weather changes can make this happen if there is high moisture levels in the air.
Solution: Reposition your Elanra or remove metal objects or decrease the ion strength output.

Your Elanra will tell you when it’s time to replace the needles. The green light on the display panel on the front of your ioniser will change to orange. We recommend you change the needles at this point. If the indicator remains on orange too long, it will turn to red and you will not be receiving the therapeutic benefits intended with this device.

Remember that the Elanra MKIII removes pollution from the air. This pollution is classified in two areas:
1) Brown fallout is usually industrial pollutants like sulphur oxides, etc.
2) The black fallout is usually petrol carbons, i.e. car and truck exhaust fumes.
Solution: Spray the recommended cleaning fluid (blue based window cleaner) onto a soft clean cloth, NOT directly onto the machine, and gently wipe the outside of the machine to remove the discolouration.